Frequently Asked Questions
Everything you need to know about booking chauffeured travel with On Time Limo Service — from airport transfers and pricing to our fleet, chauffeurs, and policies. Can’t find your answer? Contact our team any time, day or night.
Booking & Reservations
We recommend reserving as early as possible. For luxury sedans and executive SUVs, 24–48 hours’ notice is ideal. For weddings, proms, party buses, and large groups, we suggest booking one to two weeks ahead so your preferred vehicle is guaranteed. Same-day and last-minute requests are often accommodated — contact us and we’ll do our best.
You can book online through our Reservations page, or reach a live reservation specialist by phone at +1 (312) 866-0161 or by email at ontimelimo01@gmail.com. You’ll receive a confirmation with your chauffeur and vehicle details before your trip.
Yes. On Time Limo Service operates 24 hours a day, 7 days a week, 365 days a year — including holidays and early-morning airport runs. Our dispatch team is always on call.
Absolutely. Changes to date, time, pickup location, or vehicle are welcome and subject to availability. There is no fee to modify a reservation outside the applicable cancellation window — see our Cancellation Policy for details.
Point-to-point transfers have no hourly minimum — you pay a flat rate. Hourly and as-directed bookings carry a minimum (typically 2–3 hours), and stretch limousines and party buses may require a longer minimum on peak dates. We’ll confirm any minimum when you book.
Airport Transfers
We provide chauffeured transfers to and from all Chicago-area airports, including O’Hare International (ORD), Midway International (MDW), DuPage, Chicago Executive, and Gary/Chicago. Learn more on our Chicago airport transportation page.
Yes. We monitor your flight in real time and automatically adjust your pickup for early arrivals or delays — at no extra charge. There’s no need to call us if your schedule shifts.
Your choice. We offer complimentary meet-and-greet service, where your chauffeur waits inside the terminal near baggage claim with a name sign, or a curbside pickup if you prefer. Just let us know your preference when booking.
We’ve got it covered. Because we track your flight, your chauffeur arrives when you actually land. We include complimentary wait time — typically 60 minutes for domestic and 90 minutes for international arrivals — so you’re never rushed.
Yes. We coordinate multi-passenger and group arrivals, additional stops, and larger vehicles such as Sprinter shuttles for teams and families traveling together.
Pricing & Payment
Airport and point-to-point trips are quoted at transparent flat rates. Events, nights out, and as-directed travel are billed hourly. Your quote reflects the vehicle class, distance, duration, and any additional stops — you’ll see the full price before you confirm.
No. Your quote is all-inclusive of the base fare, and any applicable taxes, tolls, airport fees, and parking are itemized up front, and a standard chauffeur gratuity is included in your fare. The price you approve when you book is the price you pay.
We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — and we offer billed corporate accounts for business clients. A valid card is required to guarantee your reservation.
Yes. A standard gratuity for your chauffeur is included in every fare, so there’s nothing extra to work out at the end of your trip. Additional tips for exceptional service are always welcome but never expected.
Yes. Our corporate transportation program includes monthly billing, priority dispatch, and dedicated account support for companies and executive travelers.
Fleet & Vehicles
Our fleet features luxury sedans, executive SUVs, Mercedes-Benz Sprinter vans, party buses, and stretch limousines — each professionally maintained and detailed.
As a general guide: luxury sedans seat up to 3 passengers, executive SUVs up to 6, Mercedes-Benz Sprinter vans up to 14, party buses up to 20, and stretch limousines up to 10. Exact capacities vary by the specific vehicle — we’ll confirm when you book.
Yes. Every vehicle in our fleet is fully licensed, commercially insured, and inspected and maintained on a regular schedule for your safety and comfort.
Of course. You can request a particular vehicle class — or a specific vehicle — and we’ll reserve it subject to availability. For special occasions, we recommend booking early.
Yes, child and booster seats are available on request. Please let us know the number and type of seats when you book so we can have them installed before pickup.
Service, Safety & Policies
Yes. Every On Time Limo chauffeur is licensed, background-checked, drug-tested, and professionally trained in safe driving and discreet, courteous service.
All vehicles are strictly non-smoking. A cleaning fee may apply for smoking or for spills and damage, as described in our Terms & Conditions.
Cancellations made outside the applicable window are fully refundable; those made closer to your pickup may incur a fee, and special-event bookings may require a non-refundable deposit. Full details are on our Cancellation Policy page.
Yes. We serve the entire Chicagoland area and suburbs, and we offer long-distance and intercity car service. See our Service Areas for coverage.
We handle your booking and contact details in accordance with our Privacy Policy. Your travel details are kept confidential and used only to deliver and support your service.
Still Have Questions?
Our reservation team is available 24/7 to help you plan the perfect ride. Book online in minutes, or reach out and we’ll take care of the details.