Privacy Policy

Last updated: August 25, 2026

Your trust matters to us. This Privacy Policy describes how On Time Limo Service collects, uses, shares, and protects your information when you book and travel with us or visit our website. It works alongside our Terms & Conditions.

On Time Limo Service (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our transportation services, how we use and share it, and the choices you have. It applies to https://mto.emeforus.com and to bookings made by phone, email, or online.

We collect information you provide directly and information collected automatically when you use our site:

• Booking & contact details — your name, phone number, email address, pickup and drop-off locations, dates and times, passenger count, flight details, and any special requests.
• Payment information — card details needed to process your reservation. Payments are handled by secure third-party payment processors; we do not store full card numbers on our servers.
• Communications — messages, call records, and feedback you send us.
• Automatically collected data — IP address, browser and device type, pages viewed, and referring pages, gathered through cookies and similar technologies (see Section 5).

We use your information to: provide, confirm, and support your transportation; process payments; communicate with you about your reservations; dispatch and coordinate chauffeurs; respond to inquiries and provide customer service; improve our website and services; send service updates and, where permitted, marketing communications; and comply with legal obligations.

We do not sell your personal information. We share it only as needed to operate our business: with service providers who work on our behalf (such as payment processors, dispatch and booking software, and IT providers); with chauffeurs assigned to your trip, limited to what is needed to complete it; when required by law, subpoena, or to protect our rights and the safety of others; and in connection with a business transfer such as a merger or acquisition. Service providers are permitted to use your information only to perform services for us.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used through analytics. You can control or disable cookies through your browser settings; some features may not function properly if cookies are turned off. Where required, we honor recognized browser-based opt-out signals.

If you provide your mobile number and opt in, we may send you text messages related to your reservation (such as confirmations, chauffeur updates, and reminders) and, where you have consented, occasional offers. Message and data rates may apply. You can opt out of text messages at any time by replying STOP; you may still receive non-marketing messages necessary to complete a booking you have made.

We keep your information for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect your information, and we use secure processors for payments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. You can unsubscribe from marketing emails using the link in any such message, or opt out of texts by replying STOP. To make a privacy request, contact us using the details in Section 12. We will respond consistent with applicable law and will not discriminate against you for exercising your rights.

Our website may link to third-party sites, such as airports, venues, or partners. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

If you have questions about this Privacy Policy or wish to make a privacy request, contact On Time Limo Service at +1 (312) 866-0161 or ontimelimo01@gmail.com, or visit our Contact page.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above shows the most recent revision. Your continued use of our services after an update means you accept the revised policy.