Cancellation Policy

Last updated: August 25, 2026

Life happens, and we aim to be fair when it does. The windows and fees below are our standard policy; the exact terms for your booking — including any deposit — are always confirmed with your written reservation. This policy works together with our Terms & Conditions.

We understand that plans change. This Cancellation Policy explains the notice we ask for, the fees that may apply, and how refunds work. It is part of our Terms & Conditions. Because different vehicles and occasions require different lead times, please review the section that matches your booking. The specific window and any deposit that applies to your reservation are confirmed in writing when you book.

To cancel or change a reservation, contact us as early as possible through our Reservations page, by phone at +1 (312) 866-0161, or by email at ontimelimo01@gmail.com. A cancellation or change is effective only once we confirm it in writing. Changes to date, time, or route are welcome and carry no fee when made outside the applicable cancellation window, subject to availability.

For luxury sedans and executive SUVs booked for point-to-point or hourly service:

• More than 24 hours before pickup — cancel free of charge; full refund.
• Within 24 hours of pickup — a cancellation fee of 50% of the trip total applies.
• No-show, or cancellation within 3 hours of pickup — charged at 100% of the trip total.

For airport pickups and drop-offs:

• More than 24 hours before pickup — cancel free of charge; full refund.
• Within 24 hours of pickup — a cancellation fee of 50% of the fare applies.
• No-show — charged at 100% of the fare, plus any parking or waiting charges incurred.

If your flight is delayed or rescheduled, there is no need to cancel — we track your flight and adjust your pickup at no charge. See our airport transportation page for details on wait times.

Larger vehicles are in high demand and are reserved exclusively for you, so they require earlier notice. A deposit of 25% of the total is collected at booking to confirm these vehicles.

• 7 or more days before pickup — cancel free of charge; deposit refunded in full.
• 3 to 7 days before pickup — the 25% deposit is forfeited; any remaining balance is refunded.
• Within 48 hours of pickup, or no-show — charged at 100% of the total.

Weddings, proms, homecomings, quinceañeras, concerts, and similar dated events are booked well ahead and often on peak dates. These reservations require a non-refundable deposit of 50% of the total at booking, with the balance due 7 days before the event.

• More than 30 days before the event — cancel with only the 50% deposit forfeited.
• Within 7 days of the event, or no-show — charged at 100% of the total.

We are glad to reschedule an event booking to another available date where possible; please ask.

A “no-show” occurs when a passenger does not appear at the confirmed pickup location and cannot be reached, after the applicable grace period has passed. For airport pickups the grace period is generally 60 minutes for domestic arrivals and 90 minutes for international arrivals from actual landing; for other pickups it is approximately 15 minutes. No-shows are charged in full. If you cannot locate your chauffeur, please call us before leaving — we will help you connect.

Reasonable wait time is included as described above. Beyond the applicable grace period, wait time is billed in increments at the vehicle’s prevailing hourly rate. Extended waits or added stops during a trip may also affect the final total.

Approved refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your bank or card issuer. Non-refundable deposits, as described above, are not returned. If you believe a charge is incorrect, contact us and we will review it promptly.

In the event of severe weather, road closures, or other circumstances beyond anyone’s control, we will work with you in good faith to reschedule your trip or arrange a suitable alternative. Cancellation fees may be waived at our discretion in genuine force-majeure situations.

We may update this Cancellation Policy from time to time. The version in effect when you book applies to your reservation, and the “Last updated” date above shows the most recent revision.

Need to change or cancel a trip? Reach us any time at +1 (312) 866-0161 or ontimelimo01@gmail.com, or through our Contact page. The sooner you let us know, the more we can do.